High-Profile Green Programs Can Cut Both Ways, Survey Finds
April 16, 2008 - Marks & Spencer, widely known for its ambitious
Plan A environmental push, has been named the greenest company in the
U.K for the second year running, according to an annual report on
British consumer opinion. But a well-publicized green program does not
a green brand make. BP and Tesco, which have also undertaken
high-profile sustainability programs, are still considered
to be most guilty of greenwashing, the survey finds.
Chatsworth Communications' FOOTSIE 100 green survey, now in its second year, asks U.K. journalists, sustainability experts, and political groups to rate consumer perceptions of green efforts among large corporations. So what, in their opinion, is Marks & Spencer doing right - and why are consumers singling out BP and Tesco for censure yet again?
"Marks &
Spencer's...high-profile Plan A campaign which has been
praised for setting out very clear and achievable targets rather than
attempting to boost green credentials through publicity stunts that
gain maximum coverage but have little substance," explains Nick
Murray-Leslie, director of Chatsworth Communications. In the absence of specific
goals, "the brands with the most well-publicized sustainability
campaigns are also thought of as greenwashers, so the correlation
between investment in publicity and a positive perception by the public
does not necessarily always apply."
That's
certainly the case for U.K. supermarket chain Tesco, which is funding
research to carbon-label each of the 70,000-plus products it stocks.
Despite publicly committing 25 million pounds toward research, Tesco has failed to generate much enthusiasm for the project among
consumers. "Supermarkets continue to come under particular scrutiny
because of
their prominence in our day-to-day life," Murray-Leslie suggests.
BP,
whose much-hyped "Beyond Petroleum" campaign made the company a
favorite target for green skeptics, has once again been named the worst
greenwasher in the FOOTSIE 100.
"Although without doubt starting from a more difficult position because
of the nature of the oil industry, BP has been criticized for failing
to live up to the
eco-hype it created, with one respondent believing they have completely lost interest in researching renewable energy sources," says
Murray-Leslie.
"This serves as
further proof that once a company positions itself in the limelight it
must follow through on its promises and continue to communicate this to
the public," he concludes.
This year's FOOTSIE 100 survey reveals a growing cynicism among British consumers, who question whether business will ever move beyond greenwashing without clear leadership and legislation from the government. While 40% of respondents believe that Marks & Spencer has run the best-publicized green campaign in the past six months, 10% still believe the company guilty of greenwash. Half of respondents say that the current level of media coverage is contributing to green fatigue among the general public.
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