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What Green Marketers Can Learn from Prius's Success
Hardly a week goes by without Toyota’s Prius making green marketing headlines. This week provides a welcome exception, giving us a chance to take a step back and analyze why this product has been so wildly successful, attracting a broad swath of consumers — and not just deep-green ones — like a powerful magnet, all the while creating a new definition of automotive cool.
Let’s start with the top reasons why Prius owners bought their car. As of the second quarter of last year the number-one reason was “Makes a Statement About Me” (57%), followed by “Other” (e.g., incentives), Higher Fuel Economy (36%), Distinctive Styling (33%), Lower Emissions (25%), and New Technology (7%) (source: CNW Marketing Research). If you’re surprised why fuel economy or lower emissions aren’t higher on the list, then you may be underestimating Toyota’s deftness at positioning this car for a mainstream audience.
Said another way, if they had simply focused on environmental benefits, sales would have gravitated to only deep-green buyers, and then only to those who could afford to pay a premium. But a look over the past five years of marketing communications shows that, at different times, Toyota targeted different audiences with appropriate messages. For instance, the $100 million multi-pronged marketing campaign kicked off with an appeal to early adopters of technology who would appreciate the car’s quiet ride. A supplemental campaign reinforced the car’s green bona fides and secured the green audience by talking about endorsements from such groups as the Sierra Club and National Wildlife Federation. Later on, when gas prices spiked to $3.00 and counting, the message shifted to fuel efficiency - where it remains today.
All along, distinctive styling acted as a moving billboard for the new technology, and appearances by Leonardo DiCaprio, Gwyneth Paltrow, and other Hollywood celebrities reinforced the car’s image as cool. And it didn’t hurt that various federal and state laws provided financial incentives and even preference for hybrid cars in high-occupancy lanes.
What does this mean for your green brand? As I've warned before, avoid the temptation to lead with environmental benefits. While this may help you pick up some market share among the deep greens or “LOHAS” consumers, identify the more direct, primary benefits of your products in order to draw in a more mainstream audience. Everyone’s an environmentalist at heart, so bring in the environmental benefits secondarily, because they can supply the net extra value that can break a tie at the shelf. While you’re at it, underscore your green credibility by using trusted eco-logos (Energy Star, USDA Organic, Transfair’s Fair Trade, and FSC are among the top). One last point — and it’s the one that put Prius over the top - invest in design. Nike’s Considered line, Method’s “Tear Drop” dishwashing liquid bottle, and Apple’s iPhone are examples of consumers responding to good design for products they consume in public, as well as at home.
~Jacquelyn A. Ottman, President, J.Ottman Consulting and SLM Advisor
What do you think? Weigh in!
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